Most people think there is no difference between accounting firms. After all, they provide the same set of services to their clients. So what is it that makes our firm different and why should you choose TTK and Associates?
The answer is TTK's commitment to service. It sets us apart from the other firms.
We respond promptly to our clients' phone calls and e-mails and produce quality work. We are proactive with your financial and business affairs and maintain a high degree of competence and professionalism which tends to make our clients feel at ease. We know it is our responsibility to anticipate obstacles, explain our work product, and answer your questions until you completely understand.
Our clients give us high marks for service, quality, client relationships, and guidance because they know that we are dedicated to helping them grow their business -- and we keep the focus on their future instead of simply compiling reports about the past. Our clients rely on us to be concerned about their needs and they expect us to help them find the best ways to meet them.
Most of us agree that accounting issues can be very confusing for the average business person. The do-it-yourself approach doesn't always work when you are faced with complex financial issues, difficult business practice decisions, or the headaches that a government audit brings. That's when you need the services of a professional accounting firm.
Working with TTK Means Competence and Integrity You Can Rely On
Take a look at the standards to which the management and staff of TTK & Associates are held and you will understand just how committed we are to providing outstanding service. We strive to:
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Maintain a friendly, personable, positive attitude when clients come to our office, or we visit a client’s office.
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Make the "Golden Rule" our guide for dealing fairly with others.
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Observe proper decorum, etiquette, and social behavior both in and out of the office.
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Do whatever we believe is necessary to not only meet, but exceed our clients’ expectations (i.e., being highly responsive, timely, respectful, caring, invested).
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Focus on creativity and innovation. Be proactive, not reactive. Offer solutions. Ask ourselves what we can do better. Think like an advisor.
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Show clients we really care. Take the time to learn about their needs, their business, their industry, and them personally.
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Be prompt for meetings. Do not keep clients waiting.
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Discuss estimated fees for professional services so the client has a reasonable expectation of the cost of the project and agrees to the value.
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When meeting with clients, ensure that we use terms easily understood without speaking in a condescending tone or manner.
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Keep everyone who's involved with a particular client informed and up-to-date.
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Manage client expectations for completion of work projects, taking into account true emergencies and the need for expediency on our part.
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Contact the client to keep them informed of the progress of the work, especially if it appears we will be unable to meet the original due date.
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Contact the client immediately to let them know we have received their correspondence or information.
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In the event there are issues with a project, contact the client to develop a plan for resolution. Maintain contact with the client throughout the completion of the project to ensure we are addressing the issues until a satisfactory conclusion is achieved.
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Return client phone calls and e-mails the same day if possible or refer to another staff member.
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Apologize, take responsibility for mistakes, and correct issues without additional charges to the client.
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Guard client confidentiality—do not "talk out of school."
